Prefyx Solutions runs an AI phone answering service for solo tradespeople and small service businesses. When a call to your business line goes unanswered, it forwards to us, an automated assistant takes the details, and we send you one text message with everything you need to call the person back.
If you work with your hands, you miss calls. You are under a sink, in a crawlspace, up a ladder, or driving between jobs, and the phone rings anyway. The caller reaches voicemail, hangs up, and calls the next name on the list. That is the problem this service exists to solve.
You set your business line to forward unanswered calls to a phone number that Prefyx Solutions operates. When a call comes through, an automated assistant answers it. The assistant tells the caller straight away that it is an automated assistant and that the call is recorded. It then has a short conversation to collect four things:
Once it has those, Prefyx Solutions sends you one text message summarizing the job. You read it when your hands are free and you call the person back. That is the entire service.
The service is inbound only. We answer calls that are forwarded to us. We do not place outbound calls, we do not call your customers back on your behalf, and we do not quote prices, book appointments, or commit to anything for you. We take the message and hand it to you.
Prefyx Solutions is a business and AI consulting practice. Most of our work is consulting: we take one painful problem inside a business and fix it with AI. Missed calls turned out to be that problem often enough, and for enough small operators, that we built the fix once and now run it as a managed service.
That word matters. This is a service we operate, not software we hand you. Prefyx Solutions runs the phone number, the assistant, and the notifications end to end. You subscribe, forward your line to us, and receive the texts. There is nothing to install and nothing for you to administer.
Text messaging is how the service delivers its results, so it is worth being precise about exactly which messages get sent, to whom, and why.
We do not send text messages to callers. Someone who dials a business that uses this service, does not get an answer, and speaks to our assistant is never sent a text message by Prefyx Solutions, and is never enrolled in any messaging program as a result of that call. Their details go to the business owner they were trying to reach, in the one notification described above, and nowhere else.
The only person who receives a text message from us is the subscribing business owner who signed up and gave us their own mobile number.
Consent to receive these text messages is collected in one place: the form on this page. A prospective subscriber enters their own mobile number and ticks a checkbox that is unchecked when the page loads. Nothing is pre-selected, and the consent checkbox is separate from every other part of the form.
Consent is not a condition of purchase and not a condition of signing up. You can submit this form without ticking the box. We will get in touch about the service either way. You simply will not receive missed-call notification texts until you opt in, which you can do at any time by replying to us or emailing hello@prefyx.tech.
When the form is submitted we record what you entered along with the date and time in UTC, the IP address the form was submitted from, and the exact wording of the consent language shown on this page at the time. We keep the wording itself rather than a reference to it, so that the record stands on its own.
We use the mobile numbers collected here for the missed-call notification service and nothing else. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and mobile opt-in data and consent are never shared with third parties for marketing purposes. Our messaging and telephony provider handles numbers only so that messages can be delivered to you. The Privacy Policy covers this in full.
Tell us who you are and how to reach you, and we will get you set up. If you have questions first, email hello@prefyx.tech.
Prefyx Solutions
Utah, United States
hello@prefyx.tech
For how we handle information from subscribers and from callers, see the Privacy Policy. For the terms that govern the service, see the Terms of Service.